Solutions

Virtual Agent Solutions has a latitude of knowledge and experience doing business with work at home and international offshore call center models. This experience lends to more available solutions for our clients and multiple cost structures to choose from.

Whether it is important for your call center business to be hosted in the US, offshore, or a combination of both, VAS can build the right solution for you. To learn more about these options, contact VAS today for a free business consultation.

Home Agent Model

Over the last ten years call center outsourcing has taken a new form. A unique outsourcing alternative was innovated where instead of sending your calls overseas you send them to highly qualified people who work from a home office instead of a traditional brick and mortar call center. You still contract with a company to provide these agents, but the cost savings realized from reduced overhead is passed on to you. Some of the benefits of using an work from home model are:

Better Agents: Over 50% of work from home agents have completed college.
Better CSAT: VAS has proven that the work from home model can improve CSAT results by 10 basis points or more.
Lower Cost: Your call center outflow can be reduced by 20-30%.
Better Revenues: Experience shows that virtual agent models can increase average order values by 15% or more.
Lower Attrition: The home agent model regularly boasts annual attrition rates below 20% giving your at home agents better tenure resulting in a better customer experience.

Offshore Model

If you need to maximize your cost savings potential, then an Offshore model might be your best option. Too often these ventures result in failure due to poor planning, lack of adequate research, and communication breakdowns. This is where VAS delivers a strong value to your company in that we minimize your failure potential and offer you proven solutions with proven partners that greatly reduce your business risk. Offshore call centers have progressed at a tremendous pace over the last decade, and with this progression have come better cost, better quality, and better cultural acceptance. The founders of VAS have had countless successful offshore outsourcing ventures over the years and stand ready to assist you with achieving your business objectives. Some of the benefits of using an offshore model are:

Lower Cost: Reduce your call center outflow by 30-40%.
Improve CSAT: VAS has proven that with a select group of offshore providers CSAT will improve from in house results within the first three months of transitioning.
Better Agents: Over 75% of offshore call center agents are in or have completed college and most major in business management and hospitality.
24/7 Capabilities: Timezone differences allow your business to run 24 hours a day/7 days a week.
Business Continuity: In an unpredictable world, you can rely on your Offshore partnership to provide the perfect solution for supporting your business continuity requirements.

Contact the VAS team today to schedule a free no obligation review of your call center business.