Services

VAS services are focused on helping our clients choose the right partners at the right price point. Our core service involves conducting a business analysis of our clients call center requirements, recommending the right partners, and coordinating a reverse auction to ensure a competitive bidding process.

Here is the 4 step process:

Analysis - First VAS will work with you to understand your call center business requirements. This includes understanding your call types, customers, quality goals and finance objectives. A comprehensive review of your call center business is completed so that VAS can align and recommend outsourcing partners that match well with your business requirements.

Recommendation - VAS will match your business analysis with some of the best call center partners in the world. VAS will carefully review all of the companies with you and ultimately a decision will be made on which companies will be invited to compete for your business in an online reverse auction. VAS will contact each of the selected providers to go over your business requirements in full with them and to invite them to your online auction.

Reverse Auction - On auction day our clients get to sit back and watch the savings roll in. VAS will host a private online reverse auction where the selected companies competitively bid for your business. Each company can see where they rank in the bidding process and continues to bid their lowest price in order to increase their chances of winning your business. This process gives you the competitive advantage in securing the best pricing available.

Transition Management - Post auction, VAS provides you with transition support to help you coordinate all of the project management tasks needed for a successful go-live. This includes preparing a ramp plan, coordinating technology connectivity, and finalizing contract language as well as a host of other key items to make sure your go-live and transition runs smooth.